This policy explains billing, cancellation and refunds for ZIS subscriptions and other ZynCore services. It forms part of the Terms and Conditions. It does not limit rights that cannot lawfully be excluded under the Consumer Protection Act, the Electronic Communications and Transactions Act or other applicable law.
1. Scope and order of terms
The policy applies unless an accepted enterprise agreement, proposal, order or statement of work contains service-specific cancellation or refund provisions. Where those provisions lawfully differ, the signed or accepted commercial terms apply to that service.
2. Free trials and introductory access
Where a trial is offered, its duration, included features and any limits will be shown when access begins. A trial converts to a paid subscription only where the applicable offer and checkout disclose that conversion and the required payment authority has been provided. You may cancel a trial through any cancellation method made available in ZIS or by emailing info@zyncore.co.za before the stated conversion date.
3. Subscription billing and cancellation
- Monthly subscriptions: cancellation stops the next renewal and access continues to the end of the paid period. Used part-months are not ordinarily refunded after the first-payment period below.
- Annual subscriptions: cancellation stops the next renewal and access continues to the end of the paid term. Annual fees are not ordinarily refundable after the first-payment period.
- Payment processing: charges are processed through the identified payment provider. ZynCore does not store complete card details.
- Cancellation method: use an available account control or email the request from the registered account address. Cancellation is effective once confirmed by ZynCore.
4. ZynCore first-payment refund promise
This voluntary promise is separate from statutory cooling-off or cancellation rights. Any statutory right applies according to its own scope, period, eligibility and calculation. Nothing in this policy reduces such a right.
5. Assessments, inspections and professional services
Once-off assessments, reports, onboarding, integration work, API implementation, site inspections, travel, drone or thermographic work, technician services and professional engineering services may involve reserved capacity and work completed before delivery.
- Work not yet started may be cancelled subject to reasonable committed costs and the accepted order.
- Completed work, delivered reports, consumed data services and used professional time are not refundable except where legally required or the service was materially defective.
- Deposits, travel, permits, third-party charges and specially procured services may be non-refundable once committed.
- If ZynCore cancels a service without supplying an agreed alternative, the unused amount paid for that service will be refunded.
6. Enterprise, portfolio and insurer arrangements
Enterprise licences, portfolio programmes, insurer arrangements, API services, implementation projects and negotiated pilots are governed primarily by their accepted commercial agreement. Credits, service levels, early termination charges and implementation fees will be handled under that agreement rather than the standard consumer subscription process.
7. Non-refundable circumstances
Subject to mandatory law, refunds are not provided for used subscription periods, unauthorised use caused by failure to safeguard credentials, suspension or termination for material breach or unlawful use, or a change of mind after commissioned work has started and costs have been incurred.
8. Requesting and processing a refund
Email info@zyncore.co.za from the account email address and provide the account or invoice reference, service concerned and reason for the request. ZynCore may request reasonable verification. Approved refunds are returned through the original payment method where possible, normally within 14 days after approval, subject to payment-provider processing times.
9. Changes
The policy applicable when a payment or order was accepted will govern that transaction unless a later change is legally required or more favourable to you.
ZynCore (Pty) Ltd, Reg. No. 2025/264895/07, South Africa
Before public adoption, confirm that the trial, payment provider, cancellation controls and every service category described here match the actual ZIS checkout and commercial process.